Product Update - WhatsApp Version Upgrade, January 2023

We are conducting a WhatsApp Business Platform version upgrade starting January 9th, 2023. The upgrade is from v2.41.2 to v2.43.1. The date and time of the upgrade for your tenant will be communicated over the email id that you use for logging into Webex Connect.

With this version upgrade users will see a new error code in Debug logs and Outbound webhooks. Users should now utilise 7726 error code instead of 7737 error code to identify if a WhatsApp recipient number is invalid.