Update Conversation
Understand how to configure Update Conversation in Cisco Webex Contact Center
This node calls imengage Update Conversation API to update the conversation on imiengage. While configuring flows in Webex Connect, you’d need to use this node for updating the conversation.
Authorization
Refer to section Node Authorizations for more information.
Methods and Outcomes
Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.
Method Name - Update Conversation
Update Conversation
| Method Name | Output Variables | Node Outcomes |
|---|---|---|
| Update Conversation | transID | onInvalidData onError onInvalidChoice onauthorizationfail Failure onConversationUpdatedFailure onConversationUpdatedSuccess Success * onTimeout |
| Input Variables | Output Variables | Versions |
|---|---|---|
| Conversation ID - $(mediaResourceId) MediaResourceId from the output variables of the evaluate node is the Conversation ID Task ID - $(flid) Flow transaction id from the state node is converted into UUID in the evaluate node, and passed to create task node, for creating task with flid as task id. | transID | v1.0 |
Updated 4 months ago