Update conversation
While configuring flows in Webex Connect, you may use this node to update the Task ID of a conversation. This node utilizes the Update conversation API to update the conversation.
Configure Update Alias ID
To configure a Update conversation node, follow these steps:
- Drag and drop the Update conversation node from the Node palette from the left side of the screen.
- Double-click the Update conversation node to view the configuration settings.
- Choose Update Alias ID from the Method Name drop-down list.
- Choose Authorization from the Node Runtime Authorization drop-down list.
We recommend you set Authorization to a Default Authentication configured in WxEngage's Integrations screen under WxConnect's Integrations. Once you re-authenticate from the Integrations screen, all your nodes across flows will pick up the updated token. - In the Conversation ID field, enter an appropriate variable that contains WxEngage's conversation ID (e.g.$(n6.conversationId)).
- In the Conversation Alias ID field, enter the value that maps to the Conversation ID on WxEngage.
- Click Save.
Output variables
| Variable | Description |
|---|---|
transId | API request identifier generated by WxEngage |
Node outcomes
| Category | Outcome | Description |
|---|---|---|
| Success | Success | Node execution successful |
| Errors | onTimeout | Could not receive an API response from WxEngage within the agreed time-out |
onInvalidData | Invalid data configured in WxConnect node | |
onError | Error in WxConnect's middleware services | |
onInvalidChoice | Invalid choice | |
onauthorizationfail | Failed to Authorize successfully. We recommend you to recheck your Node Authorization configurations in the Authorize Integration section | |
Failure | Any other run time failures |
Update Custom Fields
To configure a Update conversation node, follow these steps:
- Drag and drop the Update conversation node from the Node palette from the left side of the screen.
- Double-click the Update conversation node to view the configuration settings.
- Choose Update Custom Fields from the Method Name drop-down list.
- Choose Authorization from the Node Runtime Authorization drop-down list.
We recommend you set Authorization to a Default Authentication configured in WxEngage's Integrations screen under WxConnect's Integrations. Once you re-authenticate from the Integrations screen, all your nodes across flows will pick up the updated token. - In the Conversation ID field, enter an appropriate variable that contains WxEngage's conversation ID (e.g.$(n6.conversationId)).
- Custom Fields:
Scope: Choose the scope of the field. It can be set to Conversation or Profile (mapped to the customer's 360 degree profile).
Key: Key of the field.
Value: Value of the field. - Click Save.
Output variables
| Variable | Description |
|---|---|
transId | API request identifier generated by WxEngage |
Node outcomes
| Category | Outcome | Description |
|---|---|---|
| Success | onConversationUpdated | Node execution successful |
| Errors | onConversationUpdateFailed | Error from WxEngage's Update conversation API |
onTimeout | Could not receive an API response from WxEngage within the agreed time-out | |
onInvalidData | Invalid data configured in WxConnect node | |
onError | Error in WxConnect's middleware services | |
onInvalidChoice | Invalid choice | |
onauthorizationfail | Failed to Authorize successfully. We recommend you to recheck your Node Authorization configurations in the Authorize Integration section | |
Failure | Any other run time failures |
Updated 21 days ago