Channel Asset Configuration
Understand how you can configure various channel assets on Webex Connect for enabling customer support over various digital messaging channels with Webex Contact Center
Webex Connect and Cisco Webex Contact Center integration currently supports five channels - SMS, Email, Facebook Messenger, and Live Chat. Here are the details of how you can configure the channel assets for each of these channels within Webex Connect.
| Channel | Documentation |
|---|---|
| SMS | SMS Asset Creation |
| Email Asset Creation | |
| Facebook Messenger | Facebook Messenger Asset Creation |
| Live Chat | LiveChat Asset Creation |
| WhatsApp Asset Creation | |
| Apple Messages for Business | Apple Messages for Business |
Updated 6 months ago