Webex Connect v6.10.0 release brings multiple new capabilities to help you continue delivering seamless customer experiences. Here’s a list of the key updates and enhancements that are a part of this release:

Summary

Here’s a list of the key updates and enhancements that are a part of this release:

• Inclusion of SMS Carrier details in Downloaded Usage Report
• Link shortening feature in Messaging APIs
• Link Shortener Node
• Usage Report Enhancements
• Push, In-App Messaging, and Live Chat-related enhancements
• Email Notifications for Deletion of a Service

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Release Date

The date of release will be communicated separately over an email.

Details

Changed - Inclusion of SMS Carrier details in Downloaded Usage Report

The SMS Inbound and SMS Outbound sheets in the dowloaded Usage Report, which can be exported from the Usage section of Webex Connect, have been enhanced to provide insights into the carrier that delivered the SMS traffic.
Two new columns have been added:

• carrier_id: A short carrier identifier.
• carrier_name: Full name of the carrier that delivered the SMS traffic.



Note: While these fields are being added for all tenants, Carrier details will be available only for Webex Connect tenants that are hosted in the US. Please make relevant changes in your applications if you consume data from Usage Report ‘.XLSX’ file programmatically.

Changed - Link shortening feature in Messaging APIs

We are enriching the link shortening capabilities offered by Webex Connect as part of this release. Here’s a list of enhancements that we are making:

• Link Shortening capability that is available only for SMS channel currently, will now be supported for MMS, RCS, Email, Live Chat, In-App Messaging, Facebook Messenger, and WhatsApp. The link shortening will be supported for URLs that are sent as part of the message content and may not be available for other fields within the overall message body.
• Notifications for click events for these shortened links will be sent over the Notify URLs mentioned in the Send Message API v1 and Send Message API v2.
• Further, you will be able to add up to two reporting tags along with your link shortening requests. This will allow you to view the counts of links generated and clicked at individual reporting tag level. These will be accessible under the 'Reports' section.
  For full details, refer to the documentation after this feature is released.
  You must complete certain prerequisite configuration steps before you can use this feature. These enhancements are being released in an Early Access mode.

Added - Link Shortener Node

In addition to the link shortening enhancements in Messaging APIs as mentioned above, we are introducing a new Link Shortener Node. This node allows you to pass a long URL and convert it into a short URL which can then be embedded in the message content when sending messages to customers on channels supported by Webex Connect Flow Builder.

• The domain you want to use for creating shortened links needs to be mapped with your Webex Connect tenant by following certain configurations which will be added to our documentation alongside this release. These configurations can be done by any Tenant Owner or Full Access Users with requisite permissions.
• In addition to creation of short links, you will be able to add up to two reporting tags along with your link shortening requests. This will allow you to view the counts of links created and clicked at individual reporting tag level. These will be accessible under the 'Reports' section.
• Further, you will have the ability to configure details such as Callback Data, Correlation ID, and Notify URLs to get notified anytime this link is clicked by a recipient.

Note:

• The existing Shortened URL capability available in SMS Send Node will continue to exist.
• This node is currently in Early Access mode, and will not be available by default. Please raise a support ticket if you want to get this node enabled for your tenant.
  For full details, refer to the documentation after this feature is released.

Changed: Usage Report Enhancements

We have made a few enhancements to the Usage Reports that can be exported from the ‘Usage’ section of the platform UI. Here are the details:

Two new fields ‘basic_sent' and ‘single_sent’ have been added to the ‘RCS’ sheet of the report.

• basic_sent: Count of RCS Basic messages sent via Webex Connect. This doesn’t include the Branded Text message counts as those are reported as part of the SMS usage sheets.
• single_sent: Count of RCS Single messages sent via Webex Connect.

The date of activation for these new fields may not be same as the date of release for a few regions. We will be communicating the specific dates over email in such cases.

This apart, some of the existing fields i.e., ‘text_sent’, ‘media_sent’, ‘carousel_sent’, ‘richcard_sent’, ‘messages_read’ will be discontinued and will no longer be reported in ‘Usage’ section. These fields will continue to be displayed in the ‘Reports’ section of the platform UI.
Please make relevant changes in your applications if you consume data from Usage Report ‘.XLSX’ file programmatically.

Added – Push, In-App Messaging, and Live Chat-related enhancements

We are releasing the following SDK versions as part of this release:

• Modular Android SDK v3.0.3
• Legacy Android SDK v2.20.7 (check important additional notes)

Here’s a summary of the changes:

• We are releasing the latest versions of our Android SDKs, namely the Modular Android SDK and Legacy Android SDK, which will be compatible with Android 16.

Added - Email Notifications for Deletion of a Service

We will be sending email notifications to all active tenant owners, as well as to the individual who created the Service and the one who deleted it, whenever a Service is deleted from the platform.

Important Additional Notes

• We've decided to deprecate Instagram as a native channel on Webex Connect. The decision has been taken keeping in view various factors including client feedback on preferred channels for supporting business customer interactions. This change allows us to accelerate our roadmap for other channels and platform capabilities.
• This apart, we highly recommended you to upgrade to the latest modular SDK, since this is the last planned version upgrade for the legacy Android SDK.
• We have deprecated the ‘Record a Clip’ option in the Voice Media section. This feature previously
  allowed users to call a number displayed in the Voice Media section to record a voice message.

Changelog