Product Update - v6.20.0, July 2026

Webex Connect v6.20.0 release brings multiple new capabilities to help you continue delivering seamless customer experiences.

Product Update - v6.19.0, June 2026

Webex Connect v6.19.0 release brings multiple new capabilities to help you continue delivering seamless customer experiences.

Product Update - v6.18.0, May 2026

Webex Connect v6.18.0 release brings multiple new capabilities to help you continue delivering seamless customer experiences.

Product Update - v6.17.0, April 2026

Webex Connect v6.17.0 release brings multiple new capabilities to help you continue delivering seamless customer experiences.

Product Update - v6.16.0, March 2026

Webex Connect v6.16.0 release brings multiple new capabilities to help you continue delivering seamless customer experiences.

Integration of Legacy Tenants with Webex Organization ID

The legacy Webex Connect tenants or tenants that were manually onboarded (or not via Cisco Partners) much earlier were integrated with Webex Organisation ID to enhance functionality and user experience, starting with Canada, Sydney, and Singapore regions on January 29th.

Product Update - v6.15.0, January 2026

Webex Connect v6.15.0 release brings multiple new capabilities to help you continue delivering seamless customer experiences.

WhatsApp Supports Business Portfolio Pacing, Relaxing Messaging Limit Tiers, and Text Truncation on Marketing Messages

WhatsApp has announced three major updates designed for faster growth and improvement of efficiency.

Product Update - v6.14.0, December 2025

Webex Connect v6.14.0 release brings multiple new capabilities to help you continue delivering seamless customer experiences.

Product Update - v6.13.0, November 2025

Webex Connect v6.13.0 release brings multiple new capabilities to help you continue delivering seamless customer experiences.