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Product Update - Minor Updates to v6.8.0

10 days ago by Subhadra Gopalakrishnan (subgopal)

Webex Connect v6.8.0 - Minor Update release brings multiple new capabilities to help you continue delivering seamless customer experiences. Here’s a list of the key updates and enhancements that are a part of this release:

Changelog

UPDATEDESCRIPTION
FixedWe have addressed an issue that was leading to inaccurate Monthly Active Device (MAD) counts for Live Chat channel in a few tenants. [PRB0013051]
DeprecatedThe ‘Modify Voice Capacity option that was available on the Numbers section of the Webex Connect platform (also at a Number-level) when enabled, is being deprecated. Please reach out to your account manager if you want to make any changes to the Voice Channel capacity allocated to your tenant.

Important Additional Notes

In our upcoming release (v6.9.0 or later), we are excited to introduce a new feature available in a controlled Early Access mode. This feature allows a limited number of Messaging APIs, Event API, and Inbound Webhook requests that exceed tenant-level throughput (TPS) limits to be accepted and queued for processing, instead of being rejected.

  • Key Highlights:
    • Enhanced Throughput: Once this feature is enabled for your tenant, you can exceed your subscribed
      TPS limits by 1.5 times (up to a maximum of 100 TPS) for a duration of up to 30 minutes per day and a
      total of up to 8 hours per month. The 8-hour monthly limit resets at the start of each calendar month.
    • Improved Customer Experience: This feature is designed to help maintain a seamless customer
      experience during unexpected surges in transaction rates or volumes.
  • API Response Changes:
    • Updated Description: For requests accepted under this burst mode, the response body description in
      the Messaging APIs, Event API, and Inbound Webhooks will be updated to "Queued in burst mode."
    • Unchanged Response Code: The response code for these requests will remain the same.
  • Actions Required:
    • Integration Adjustments: If you wish to utilize this feature, please ensure to make the necessary
      changes on your end to handle the updated response descriptions. The aim is to enable you to deliver a
      seamless customer experience when your transaction rates and/or volumes go up temporarily due to
      unforeseen events. Please contact your account representative if you are interested in accessing this
      feature during the Early Access period.