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GETTING STARTED
Webex Connect Platform Overview
Accessing Webex Connect
The beginner's guide to Webex Connect
Groups and Teams
Buying a Phone Number
Creating a Flow on Webex Connect
Sending automated SMS using Webex Connect Visual Flow Builder
Flow Debug
Tenant Configuration Best Practices
WEBEX CONNECT SANDBOX
Getting Started with Sandbox
Accessing Webex Connect Sandbox
Sending and Receiving SMS using Sandbox
Making and Receiving Voice Calls using Sandbox
Sending and Receiving WhatsApp Messages using Sandbox
Sandbox FAQs
Support for Sandbox Users
Accessing Webex AI Agent Studio in Sandbox
TUTORIALS
Creating a Service in Webex Connect
Exception handling at the node level
Using Branch Node to build a flow with conditional branching
Creating a Custom Variable on Webex Connect
Using Custom Node to configure your own integrations
Setting up a Two-way Appointment Reminder in Webex Connect
Analyze customer sentiment using Webex Connect with IBM Watson
Starting with Apple Pay
Authenticating Customers with Apple Auth
SERVICES & FLOWS
What's a Service
Creating a Service
Inside a Service
Service Key & JWT Authentication Tokens
Locking, Deleting, and Other Settings
Flows
Navigating Flow Builder Canvas
Flow Settings
Triggering a Flow
Nodes
Variable Management in Flows
Transition Actions
Node Transitions
Calling a Flow from another Flow
Flow Version History
Flow Analytics
FAQs
Node Palette
Start Node
SMS Node
Email Node
Push Node
Voice Node Group
Live Chat/In-App Messaging Node
Apple Messages for Business Node
Messenger Node
MMS Node
WhatsApp Node
Receive Node
Social Hour Check Node
HTTP Request Node
Branch Node
Evaluate Node
Cryptographic Hash
Delay Node
Data Parser Node
Page Connector Node
Call Workflow Node
Generate OTP Node
Validate OTP Node
Encryption Node
Decryption Node
Call User Node
Collect Input Node
Play Node
Record Node
Call Patch Node
IVR Menu Node
Profile Node
RCS Capability Node
RCS Message Node
NLP Pipeline Node
NLP Premium Node
Entity Node
Intent Node
Send Voice Node [Deprecated]
Registry Node [Deprecated]
Database Node [Deprecated]
Create Chat Node
Validate Chat Node
Webex Campaign Profile Node
QnA Bot Node
Task Bot Node
NLP Node
Data Transform Node
Call Transfer Node
Summarize Text Beta Node
Nodes in Voice Flows [Deprecated]
Voice: Call Project [Deprecated]
Voice: Call URL [Deprecated]
Voice: Collect Input (deprecated)
Voice: Dial DTMF (deprecated)
Voice: Disconnect (deprecated)
Voice: Evaluate (deprecated)
Voice: Play (deprecated)
Voice: Record (deprecated)
Voice: Send (deprecated)
Voice: Start (deprecated)
Voice: Transfer (deprecated)
Rules
REPORTS
Reports
Watchtower
Watchtower
Integrations
Throughput Utilization
Assets
Phone Number
Short Code
Sender ID
Keyword
Brands & Campaigns (10DLC)
Limitations and FAQs
Creating a Brand
Details for Creating Brands
Authentication using 2FA
Unverified Scenarios and Resubmission of Brands
Managing a Brand
Registering a Campaign
Types of Campaigns and Terms
Managing a Campaign
Campaign and Content Attributes
Assigning a number to a Campaign ID
Apple Messages for Business
Email
Best Practices to Improve Email Deliverability
Configuring Branded Mail in Apple Business Connect
Setting up Brand Indicators for Message Identification (BIMI)
Instagram
Messenger
Mobile & Web
RCS
WhatsApp
Migration from On-premise API to Cloud API
Local Storage
Additional Information on WhatsApp Onboarding
How to Change Your WhatsApp Business Display Name
Display Name Guidelines
Messaging Customers on WhatsApp Business Platform
WhatsApp Business Phone Number Quality Rating
Messaging Limits
Migrate an Existing WhatsApp Number to a Business Account
Inbound Webhooks
Outbound Webhooks
Authorization for Outbound Webhook and Contact Policy
Custom Events
Custom Node Integration
Third-Party Bot
PreBUILT Integrations
Introduction
Agile CRM
Salesforce Node
AI Agent Node
Google Dialogflow CX
Google Dialogflow ES
ServiceNow Node
Zendesk Node
Freshdesk Node
Zoho CRM
Epic
Webex Chat/ Webex Engage
Enghouse Integration-Deprecated
Webex Connect AppExchange App - Deprecated
Nice inContact - Deprecated
Cisco ECE Integration - Deprecated
Skype for Business Integration - Deprecated
CISCO WEBEX CONTACT CENTER & WEBEX CONNECT INTEGRATION
Overview
Channel Asset Configuration
SMS
Facebook Messenger
Email
Live Chat
WhatsApp
Apple Messages for Business
Webex CC Task Integration Nodes and Node Authorizations
Create Task
Set Variable
Queue Task
PIQ and EWT
Routed Notification
Modify Notification
Screen Pop
Close Task
Resolve Conversation
Webex Engage Nodes, Data Streams, and Node Authorizations
Search Conversation
Append Conversation
Create Conversation
Update Conversation
Add Participant
Remove Participant
Close Conversation
Re-Open Conversation
Webex Surveys
Surveys
Flow Configuration using Sample Templates
Configuring flows with Q&A and Task Bot Nodes
Handling various customer intents using flows and Bot Builder
Using bot rich responses with Livechat
Best Practices and Guidelines
FAQs
Webex Connect and Cisco Contact Center Enterprise System (CCE)
Overview
Channel Asset Configuration
SMS
Email
Live Chat
Facebook Messenger
WhatsApp
Local Storage
Additional Information on WhatsApp Onboarding
How to Change Your WhatsApp Business Display Name
Display Name Guidelines
Messaging Customers on WhatsApp Business Platform
WhatsApp Business Phone Number Quality Rating
Messaging Limits
Migrate an Existing WhatsApp Number to a Business Account
Event Authorization
CCE Integration Nodes and Node Authorizations
Create Task
Get Task Details
End Task
Webex Engage Nodes and Node Authorizations
Search Conversation
Append Conversation
Create Conversation
Update Conversation
Add Participant
Remove Participant
Close Conversation
Re-open Conversation
Flow Configurations
Best Practices and Guidelines
FAQs
Webex Engage Standalone Nodes
Introduction
Pre-requisites
Setup Org Hierarchy
Setup channel assets
SMS
Facebook Messenger
Livechat
Email
Apple Messages for Business
WhatsApp
Channel specific message types
Message Schemas
SMS
Facebook Messenger
Livechat
Email
WhatsApp
Apple Messages for Business
API
Authorize Integration
Node Palette
Search conversation
Create conversation
Append message
Fetch Team's working hours
Update conversation
Transfer conversation
Fetch conversation transcript
Hold conversation
Close conversation
Reopen conversation
Data streams
Limitations
Webex Connect and Webex Campaign Integration
Webex Campaign Integration with Webex Connect
TOOLS
Geofences
Smart Links
Voice Media
Voice Recordings
Templates
SMS
RCS
Email
Email Composer
Push
Live Chat/In-App Messaging
Messenger
WhatsApp
WhatsApp Category Guidelines
WhatsApp Template Rejection Reasons
Export Logs
New Export Logs
Legacy Export Logs
Logbooks
Enable Logbooks for BI Reporting
Media Manager
DEBUG
Debug Console
Archive Search
ADMINISTRATION
Profile Settings
Tenant Settings
Single Sign-On (SSO) Using SAML
Azure SSO
Usage
Usage Report Fields
User Roles
Teammates
User Audit
MONITORING
Flow Monitoring
APP TRAY
Event Scheduler
Contact Policy
Getting Started with Contact Policy
Consent Groups
Manage Consent Groups
Handling Carrier Deactivations
Contact Policy Reports
Mobile Wallet
Mobile Wallet API
App Tray - Webex AI Agent Studio
Getting Started with Webex AI Agent Studio
Configure Fulfillment Flows for AI Agent Actions
DATA MANAGEMENT
Data Retention Policy
Data Storage
REFERENCES
Glossary
Character Sets Supported for Messaging
API Status Codes
Carrier IDs for RCS Capability and RCS Message Nodes
Flow Builder Response Codes
Supported Languages for Voice TTS (Text-to-Speech)
Supported Languages for Voice STT (Speech-to-Text)
Supported File Types for Channels
Security Best Practices
Data Streams
Data Streams
Suggest
Understand the various routed notifications types present and how they can be configured
