Get Task Details
Understand how this calls the Contact Center Enterprise Task API to get details of a Task.
This node calls Contact Center Enterprise Task API to get details of a Task. While configuring flows in Webex Connect, you’d need to use this node for getting details of the task on Contact Center Enterprise.
Authorization
Refer to section Node Authorizations for more information.
Methods and Outcomes
Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.
Method Name - Get Task Details
Interface section showing the method name "Get Task Details".
Note
Based on the Channel you have selected, the Conversation ID will change accordingly.
| Input Variables | Output Variables | Node Outcomes |
|---|---|---|
| _ Method Name Name of the CCE task. _ Tracking ID The Tracking ID used to track individual requests. _ Domain - $(domain) One of the custom variables that must contain the finesse public accessible domain name for your business. A domain name is a string of text that maps to a numeric IP address, used to access a website from client software. Example: www.google.com. Task Details _ Task ID - $(flid) Flow transaction id from the state node is converted into UUID in the evaluate node, and passed to create task node, for creating task with flid as task id. $(flid) is one of the custom variables that contains the processed task ID value which is evaluated in the Evaluate node. | preferredOwner taskId customerId origin destination mediaType mediaChannel state direction createdTime lastUpdatedTime scriptSelector variables history estimatedWaitTime responsePayload | ok - 200 - Success Successfully Created - 201 - Success Forbidden - 403 - Erro Not Found - 404 - Error Internal Server Error - 500 - Error Bad Request - 400 - Error Unreachable - HTTP Status - 502 Error Service Unavailable - 503 - Error * Task Already Exists - 20200 - Success |
Updated 14 days ago