Media Manager
Upload media files for use in email template builder or rich channel messages in flows
Media Manager is the repository of media files. You can either upload the URL of the file or the file itself. Once uploaded, the file links can be copied and used in Email Composer and flow builder. Media manager allows you to upload various new file types within the media manager such as images, videos, audio files, and documents.
Supported File Formats
| File Type | File Extensions |
|---|---|
| Image | BMP • image/bmp • image/x-ms-bmp GIF • image/gif JPG • image/jpeg • image/pjpeg JPEG (highly recommended) • image/jpeg • image/pjpeg PNG • image/png WEBM JFIF • image/jpeg • image/pjpeg TIFF • image/tiff • image/x-tiff WEBP • image/webp SVG • image/svg+xml |
| Video | - MPEG-4 • video/mpeg AVI • video/x-msvideo MKV • video/x-matroska MP4 • video/mp4 • video/mpeg4 MOV • video/quicktime |
| Audio | _ MP4 •audio/mp4 •audio/mp4-latm M4A MP3 • audio/mp3 • audio/mpeg • audio/mpg WAV • audio/wav • audio/x-wav • audio/vnd.wav |
| Document | - PDF • application/pdf • application/x-pdf AAC • audio/aac • audio/x-aa DOC • application/msword" DOCX • application/vnd.openxmlformats-officedocument.wordprocessingml.document PPT • application/vnd.ms-powerpoint PPTX • application/vnd.openxmlformats-officedocument.presentationml.presentation XLS • application/vnd.ms-excel XLSX • application/vnd.openxmlformats-officedocument.spreadsheetml.sheet TXT • text/plain VCARD • text/vcard • text/x-vcard ICAL • text/calendar |
Using Media Manager
On the media manager page, all the files uploaded to the media manager are listed here. You can copy the file URL to use in relevant nodes or in email composer as applicable. Every client has a storage limit of 1 GB and an error message appears after the limit is reached.
You can delete the media files from the Actions drop-down box if you don't require that specific file anymore.
Screenshot displaying a list of image assets in Media Manager.
Import URL
Use the Import URL to add an image from a URL. Only files up to 10MB are allowed.
Screenshot showing the use of Import URL to add an image from a URL
Upload
Click Upload and locate the relevant file on your PC to upload it to the media manager. Only files up to 10 MB are allowed.
Screenshot showing the option to upload the file
Steps to upload the file:
-
Upon uploading a file, the application identifies and displays the mime-type of the file uploaded. This enables you to edit the mime-type, if needed.
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In the Upload File pop-up window, click Edit in the bottom-left to change the mime-type. or
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Click Replace File to replace the previously uploaded file, if needed.
Edit Mime Type
You will view the following screen if the system cannot recognize the mime-type.
Mime-type Not Recognised
- Click Update.
Note
The mime-type will not be displayed for files that have already been uploaded.
Copying the URL
Copy the file URL to use in Email Composer or Channel Nodes. Click Copy URL corresponding to the image as shown in the figure below, the URL is copied to the clipboard.
Screenshot showing the option to copy the direct URL of media uploaded in the Media Manager
Updated about 16 hours ago