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GETTING STARTED

Webex Connect Platform Overview
Accessing Webex Connect
The beginner's guide to Webex Connect
Tenant Configuration Best Practices

WEBEX CONNECT SANDBOX

Getting Started with Sandbox
Accessing Webex Connect Sandbox
Sending and Receiving SMS using Sandbox
Making and Receiving Voice Calls using Sandbox
Sending and Receiving WhatsApp Messages using Sandbox
Sandbox FAQs
Sandbox FAQs: Migration to new site
Support for Sandbox Users
Accessing Bot Builder in Sandbox

TUTORIALS

Creating a Service in Webex Connect
Exception handling at the node level
Using Branch Node to build a flow with conditional branching
Creating a Custom Variable on Webex Connect
Using Custom Node to configure your own integrations
Setting up a Two-way Appointment Reminder in Webex Connect
Analyze customer sentiment using Webex Connect with IBM Watson
Starting with Apple Pay
- Authenticating Customers with Apple Auth

SERVICES & FLOWS

What's a Service
Creating a Service
Inside a Service
- Service Key & JWT Authentication Tokens
- Locking, Deleting, and Other Settings
Flows
Node Palette
Nodes in Voice Flows [Deprecated]
Rules

REPORTS

Reports

Watchtower

Watchtower
- Integrations
- Throughput Utilization

Assets

Phone Number
Short Code
Sender ID
Keyword
Brands & Campaigns (10DLC)
Apple Messages for Business
Email
- Best Practices to Improve Email Deliverability
Google Business Messages
Instagram
Messenger
Mobile & Web
RCS
WhatsApp
Inbound Webhooks
Outbound Webhooks
Authorization for Outbound Webhook and Contact Policy
Custom Events
Custom Node Integration
Bot/Bot Builder
Third-Party Bot

PreBUILT Integrations

Introduction
Agile CRM
Salesforce Node
Google Dialogflow CX
Google Dialogflow ES
Zendesk Node
Freshdesk Node
Zoho CRM
Epic
Webex Chat/ Webex Engage
Enghouse Integration-Deprecated
Webex Connect AppExchange App - Deprecated
Nice inContact - Deprecated
Cisco ECE Integration - Deprecated
Skype for Business Integration - Deprecated

CISCO WEBEX CONTACT CENTER & WEBEX CONNECT INTEGRATION

Overview
Channel Asset Configuration
Webex CC Task Integration Nodes and Node Authorizations
Webex Engage Nodes, Data Streams, and Node Authorizations
Webex Surveys
- Surveys
Flow Configuration using Sample Templates
Best Practices and Guidelines
FAQs

Webex Connect and Cisco Contact Center Enterprise System (CCE)

Overview
Channel Asset Configuration
Event Authorization
CCE Integration Nodes and Node Authorizations
Webex Engage Nodes and Node Authorizations
Flow Configurations
Best Practices and Guidelines
FAQs

Webex Connect and Webex Campaign Integration

Webex Campaign Integration with Webex Connect

TOOLS

Geofences
Smart Links
Voice Media
Voice Recordings
Templates
Export Logs
- New Export Logs
- Legacy Export Logs
Logbooks
- Enable Logbooks for BI Reporting
Media Manager

DEBUG

Debug Console
Archive Search

ADMINISTRATION

Profile Settings
Tenant Settings
Single Sign-On (SSO) Using SAML
- Azure SSO
Usage
- Usage Report Fields
User Roles
Teammates
User Audit

MONITORING

Flow Monitoring

APP TRAY

Event Scheduler
Contact Policy
Mobile Wallet
- Mobile Wallet API

App Tray - Bot Builder

Getting started with Bot Builder
Q&A Bots - Quick Start Guide
Q&A Bot Management
Task Bots - Quick Start Guide
Common Bot Management Sections
Response Designer (Extended Guide)
NLP Pipelines
Bot Previews
Language Support
- Multi-lingual support for Q&A bots
- Multi-lingual support for task bots
Bot Analytics
Enteprise Profile
Bot Reports
Best Practices for Bot Design and Development
Using bot as a Virtual Agent in Webex Engage
Knowledge Bots Guide
- Configuring a Knowledge Base
- Knowledge Bot Management
AI Transparency Technical Notes

DATA MANAGEMENT

Data Retention Policy
Data Storage

REFERENCES

Glossary
API Status Codes
Carrier IDs for RCS Capability and RCS Message Nodes
Flow Builder Response Codes
Supported Languages for Voice TTS (Text-to-Speech)
Supported Languages for Voice STT (Speech-to-Text)
Supported File Types for Channels
Security Best Practices

Data Streams

Data Streams

AI Transparency Technical Notes

AI Transparency notes for all AI features can be found below.

Training data augmentation
Text summarization
Code generation

Updated about 1 month ago

Platform

API Reference

Push and In-App SDKs

Outbound Webhooks

Sandbox

Getting Started

Community Support

Resources

Tenant Best Practices

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