Add Participant
Understand how to add an agent while configuring an Add Participant node in Contact Center Enterprise
This node calls Webex Engage Add Participant API to add an agent to the conversation on Webex Engage. While configuring flows in Webex Connect, you’d need to use this node for adding the agent to the conversation. The agent details will be available from the routed event
Authorization
Refer to section Node Authorizations for more information.
Methods and Outcomes
Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.
Method Name - Add Participant
| Method Name | Output Variables | Node Outcomes |
|---|---|---|
| Add Participant | TransId | onInvalidData onError onInvalidChoice onauthorizationfail Failure OnAddParticipantFailure OnAddParticipantSuccess Success * onTimeout |
| Channel | Field Value |
|---|---|
| All channels | CONVERSATION ID - $(mediaResourceId) PARTICIPANT - $(n2.webex.agentId) |
| Input Variables | Output Variables |
|---|---|
| CONVERSATION ID – $(mediaResourceId) MediaResourceId from the output variables of the evaluate node is the Conversation ID PARTICIPANT - $(n2.webex.agentId) AgentId from the output variables of the start node is the participant |
Note
When the variable is selected from the previous node output variables, the nodetid will be the prefix for the variable. Eg., sms.serviceNumber is an output variable of start node (node id 2), then the variable becomes $(n2.sms.serviceNumber)
Updated 3 months ago