Add Participant

Understand how to add an agent while configuring an Add Participant node in Contact Center Enterprise

This node calls Webex Engage Add Participant API to add an agent to the conversation on Webex Engage. While configuring flows in Webex Connect, you’d need to use this node for adding the agent to the conversation. The agent details will be available from the routed event

Authorization

Refer to section Node Authorizations for more information.

Methods and Outcomes

Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.

Method Name - Add Participant

1112
Method NameOutput VariablesNode Outcomes
Add ParticipantTransId onInvalidData
onError
onInvalidChoice
onauthorizationfail
Failure
OnAddParticipantFailure
OnAddParticipantSuccess
Success
* onTimeout
ChannelField Value
All channelsCONVERSATION ID - $(mediaResourceId)
PARTICIPANT - $(n2.webex.agentId)
Input VariablesOutput Variables
CONVERSATION ID – $(mediaResourceId)

MediaResourceId from the output variables of the evaluate node is the Conversation ID

PARTICIPANT - $(n2.webex.agentId)

AgentId from the output variables of the start node is the participant

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Note

When the variable is selected from the previous node output variables, the nodetid will be the prefix for the variable. Eg., sms.serviceNumber is an output variable of start node (node id 2), then the variable becomes $(n2.sms.serviceNumber)