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Templates

Create dynamic templates for different channels and use them within Messaging API calls

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You can configure Templates on the platform and use them within the Messaging API or flows. Here are a few points to note about templates:

  • Templates can be referenced in Messaging API
  • The platform identifies the replacement parameters in the template using the ${replacement_parameter} notation. For example, if you have used <reference_number> in your API call, then you use the same name in the message as well. Use the same parameter names that you use in the API call.
  • The parameters sent as channel’s JSON override the template
  • Template text can include simple text and URLs
  • If fully formed messages are sent within the API call, then the template is ignored or overridden.

You can create templates for the following channels:

Updated 8 months ago