Data Retention Policy

Here's a brief summary of Webex Connect standard data retention policy.

• The transactional data is set for 30 days, by default. However, it can be increased on customer's request to up to 90 days for Debug Archive Storage feature.
• Aggregated traffic summary reports data for the entire tenure that the tenant stays active on the platform.
• Detailed debug and transaction trace (Descriptive Logs when enabled) for 7 days
• Host and Usage Information, Registration Data, and User Generated Data are retained for the entire tenure that the tenant stays active on the platform.
• Platform and Service configuration, Templates, and other configuration data for the lifetime.
• Profile data, and content uploaded to Media Manager for the lifetime.

Please refer to the Webex Connect Privacy Data Sheet for more information.

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Please note while the standard/default platform data retention policy is 30-days, we do provide the ability to have custom retention period for Live Chat and In-App Messaging Channels. Please reach out to your account manager for any custom data retention requirements.