Close Task

Understand how to configure Close Task in Cisco Webex Contact Center

This node calls Webex CC Close task API to notify Webex CC about the success/failure in closing a conversation. While configuring flows in Webex Connect, you’d need to use this node for notifying Webex CC about the success/failure in closing a conversation.

Authorization

Refer to section Node Authorizations for more information.

Methods and Outcomes

Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.

Method Name - Close Task Accept

Input VariablesOutput VariablesVersions
TASK ID - $(n2.webex.taskId)

_ ID from the output variables of the closed event is the task ID

ID - $(n2.webex.taskId)

_ ID from the output variables of the closed event is the task ID

QUEUE ID - $(n2.webex.queue)

_ Queue from the output variables of the closed event is the Queue ID

CONVERSATION ID

_ ID from the output variables of the closed event

Media Type - $(mediaType)

* The output variables of the closed event is the Media Type
Nonev1.1 and v1.0

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Note

When the variable is selected from the previous node output variables, the nodetid will be the prefix for the variable. Eg., sms.serviceNumber is an output variable of start node (node id 2), then the variable becomes $(n2.sms.serviceNumber)

Method Name - Close Task Reject

Input VariableOutput VariableVersions
TASK ID - $(n2.webex.taskId)

_ ID from the output variables of the closedevent is the task ID

ID - $(n2.webex.taskId)

_ ID from the output variables of the closed event is the task ID

Agent ID - $(n2.webex.agent)

_ Agent ID from the output variables of the closed event

CONVERSATION ID- $(mediaResourceId)

_ MediaResourceId from the output variables of the closed event is the Media Resource ID

REASON - $(description)

_ $(description) will have the close conversation failure reason

Reason Code

Contains the close conversation failure code

Media Type - $(mediaType)

_ The output variables of the closed event is the Media Type
Nonev1.1 and v1.0

📘

Note

When the variable is selected from the previous node output variables, the node Id will be the prefix for the variable. For example, if sms.serviceNumber is an output variable of start node (node Id 2), then the variable becomes $(n2.sms.serviceNumber).

Method Name - Close Task on WxCC

Input VariableOutput VariableVersions
TASK ID - $(n2.webex.taskId)

_ ID from the output variables of the closed event is the task ID

ID - $(n2.webex.taskId)

_ ID from the output variables of the closed event is the task ID

CONVERSATION ID- $(mediaResourceId)

_ MediaResourceId from the output variables of the closed event is the Media Resource ID

Media Type - $(mediaType)

_ The output variables of the closed event is the Media Type
NAv1.1 and v1.0