Fetch Team's working hours

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While configuring flows in Webex Connect, you may use this node to append a message to an ongoing conversation with the end customer. This node utilizes the Fetch team's working hours API from Webex Engage.

Configuration

To configure a Fetch team's working hours conversation node, follow these steps:

Drag and drop the Fetch team working hours node from the Node palette from the left side of the screen.
Double-click the Fetch team working hours node to view the configuration settings.

Choose Fetch conversation from the Method Name drop-down list.
Choose Authorization from the Node Runtime Authorization drop-down list.
We recommend you set Authorization to a Default Authentication configured in WxEngage's Integrations screen under WxConnect's Integrations. Once you re-authenticate from the Integrations screen, all your nodes across flows will pick up the updated token.
Choose the team from the Team Name drop-down for which you need to fetch the working hours.
Click Save.

Output variables

Variable	Description
`inWorkingHours`	Whether the team is working or not. Boolean value
`oooResponse`	The out-of-office response configured for the team
`timezone`	Timezone of the team
`status`	Status enum - Success / Failed
`apiStatus`	HTTP status code from the underlying response received from WxEngage's REST API
`description`	Description received from WxEngage's API response
`responsePayload`	The actual payload of the API response

Node outcomes

Category	Outcome	Description
Success	`Success`	Node execution successful
Errors	`onTimeout`	Could not receive an API response from WxEngage within the agreed time-out
	`onInvalidData`	Invalid data configured in WxConnect node
	`onError`	Error in WxConnect's middleware services
	`onInvalidChoice`	Invalid choice
	`onauthorizationfail`	Failed to Authorize successfully. Recommend to recheck Auth details in the Authorize Integration section
	`Failure`	Any other run time failures

Updated 16 days ago