Assigning a number to a Campaign ID

Assigning Brand ID and Campaign ID to 10DLC Number

1. Navigate to Assets > Numbers > Get Numbers.
2. Select Phone Number from the list.
3. (Optional) In the Buy - Phone Number page, do the following to find a number:
   1. In the Country drop-down menu, select United States.
   2. In the Number Type drop-down menu, select Landline.
   3. In the Features drop-down menu, select SMS.
   4. Enter a value to search by Area Code or Location, and click Find Numbers to search for a number.
4. In the Numbers page, click Actions and select Request 10DLC to select the Brand and Campaign ID to assign to the number.

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If you do not have a US landline (10DLC) number, you can order one by following steps (1-4) in the procedure above. If you require more information about phone numbers and the types of phone numbers, refer to Buy Phone Number section. Cisco Webex Contact Centercustomers/partners are required to follow step 3 above to ensure that 10DLC functions as expected.

The Brand ID and Campaign ID you include while adding a US landline number with SMS feature, will now display on the Webex Connect platform when you hover over 10DLC associated with the number on the Number listing page.

Removing a 10DLC number from Campaign ID

To remove 10DLC number:

1. Go to Assets > Numbers.

2. Select the required number and click Manage under Actions.
   Manage Phone Number page appears.

3. Click Remove 10DLC Assignment to release the number.

A warning appears: 10DLC Assignment is successfully removed. Once the number is de-provisioned, the "Remove 10DLC Assignment" is not displayed.

Introduction of Number Status

Currently, when a number is assigned to 10 DLC, user only sees the blue “10DLC“ label if the number is successfully assigned. From now on, multiple statuses regarding the assignment are displayed such as - Success, Pending, Failed.

This feature is applicable only for US Landline numbers.