Setup channel assets
Understand how you can configure various channel assets on Webex Connect for enabling customer support over various digital messaging channels with Webex Engage.
Channel assets act as the entry points for customers to reach your business's contact center.
| Channel | Channel Asset | Provisioning guide |
|---|---|---|
| SMS | Longcode | https://help.webexconnect.io/docs/phone-numbers |
| Facebook Page | https://help.imiconnect.io/docs/facebook-messenger | |
| Livechat | Livechat widget | https://help.imiconnect.io/docs/mobile-web |
| Business mail server | https://help.imiconnect.io/docs/email | |
| Apple Messages for Business (AMB) | AMB Account | https://help.imiconnect.io/docs/messages-for-business-setup |
| WhatsApp Business | WhatsApp Business Account (WABA) | https://help.imiconnect.io/docs/whatsapp |
Note:
- SMS supports 'Longcodes' alone with Messaging capability.
- Email supports SMTP-based assets alone.
Updated 1 day ago