Setup channel assets
Channel assets act as the entry points for customers to reach your business's contact center.
| Channel | Channel Asset | Provisioning guide |
|---|---|---|
| SMS | Longcode | https://help.webexconnect.io/docs/phone-numbers |
| Facebook Page | https://help.imiconnect.io/docs/facebook-messenger | |
| Livechat | Livechat widget | https://help.imiconnect.io/docs/mobile-web |
| Business mail server | https://help.imiconnect.io/docs/email | |
| Apple Messages for Business (AMB) | AMB Account | https://help.imiconnect.io/docs/messages-for-business-setup |
| WhatsApp Business | WhatsApp Business Account (WABA) | https://help.imiconnect.io/docs/whatsapp |
Note:
- SMS supports 'Longcodes' alone with Messaging capability.
- Email supports SMTP-based assets alone.
Updated 8 months ago