Sandbox FAQs

Which channels are supported in Webex Connect Sandbox?

Channel support in sandbox is limited to SMS, Voice, and WhatsApp. You will need to subscribe for the full platform access if you want to explore additional channels.

Please refer this link for the list of countries you can use Webex Connect Sandbox for sending or receiving test SMS messages and voice calls.

Whom all can I send messages to and receive messages from in Sandbox mode?

You can send and receive messages only to the numbers that you have registered as test numbers with your sandbox account. Up to 5 numbers can be registered with one sandbox account and one number can only be registered with one sandbox account.

What features are not available in Sandbox mode?

Here's a brief list of features that are not available in Webex Connect sandbox mode and require you to upgrade to Webex Connect full platform mode:

Additional channels such as Email, Push & In-App Messaging, Apple Messages for Business, Facebook Messenger, RCS, and more.
Ability to buy numbers, or configure your own channel assets e.g., dedicated WhatsApp app for your business
Full Node Palette for the Visual Flow Builder
Template management for all channels
Bot Builder and NLP/NLU nodes
Ability to invite your colleagues to work collaboratively in the same Webex Connect account
Access to Profile Manager
Flow Analytics
Embedded BI
Logbooks
Event Scheduler
Answering Machine Detection (AMD) on voice
Ability to invite your colleagues to work collaboratively in the same Webex Connect account
Enterprise features such as Single Sign-On (SSO), Audit Trail, etc.
Ability to create dedicated workspaces for various teams and departments using Groups and Teams
Ability to invite your colleagues to work collaboratively in the same Webex Connect account
Higher Throughput for various APIs and more

I don't see all the nodes in my Sandbox flow palette. Are there some limitations?

Yes, Webex Connect Sandbox mode provides you access to a limited number of nodes that are sufficient for prototyping automated 2-way interactions/journeys across SMS, voice, and WhatsApp. The list of nodes that are available as part of Webex Connect sandbox includes:

Send SMS
Send WhatsApp
Call User
Play
Record
Call Patch
IVR Menu
Receive Node
Http Request
Data Parser
Social Hour Check
Evaluate Node
Delay
Branch Node

Does Webex Connect sandbox provide an API for bulk SMS sending?

No, Webex Connect sandbox mode does not offer an API for bulk SMS messaging.

How many SMS can we send in the sandbox environment?

You are allowed to send up to 10000 SMS and WhatsApp API requests (combined limit) using your sandbox account with 365 days from the day of account creation. You will see the error response saying “You have reached maximum transaction limit (quota)” with the error code 7020.

Which all countries can I send and/or receive SMS and Voice calls from using Webex Connect sandbox?

Please refer this link for the list of countries you can use Webex Connect Sandbox for sending or receiving test SMS messages and voice calls.

What happens if I send a SMS via API to non-allowed list number?

You see the error code 7102 with the description “Invalid address” if the webhook URL configured for that service or you can see the same in the debug console by passing the message id.

What happens if I reply to SMS from a non-allowed list number?

You do not see those messages at our platform, if the number is not in the allowed list.

Can I change the numbers registered with my sandbox account?

You can register one primary and four secondary numbers with each Webex Connect sandbox account. You cannot change the primary number (i.e., the first number that you register with Webex Connect) but can change the secondary numbers registered with an Webex Connect account.

Please note that all the secondary numbers needs to be based in the same country as the primary phone number added with your sandbox account.

How do I change the voice and language when making outbound calls using text to speech?

If you are using the APIs then you can mention your choice of language and voice. Please note that we only support neural voices in Webex Connect sandbox mode. We currently support 70+ languages and 250 voices as mentioned here.

Why am I not able to create the new WhatsApp asset in the sandbox account?

Webex Connect sandbox mode is aimed at enabling you to prototype and test 2-way interactions in a controlled environment and we provide a test asset for WhatsApp to help you meet that objective. Please register your interest here if you would like to upgrade to full platform mode.

How do I add new messaging templates for WhatsApp?

WhatsApp template creation is not available as part of the Webex Connect sandbox account. You would be able to create and manage WhatsApp templates once you upgrade to full platform mode.

Where can I see the status of a message as submitted, delivered, read or failed?

You can use one of the following options to track the delivery status of your messages and/or calls:

Visit Debug Console and search using the transaction ID or destination ID
Configure an outbound webhook to get notified about the message status in real time
Use 'Get Message Status API'

Can I setup chatbots using Webex Connect sandbox account?

Currently, Webex Connect Bot Builder and NLP/NLU nodes are available only in the full platform mode once you have subscribed for it. You can use Webex Connect Sandbox for configuring basic chatbots through keyword matching or by integrating Webex Connect flows with other bot platforms.