Glossary
Learn about the Webex Connect platform terminologies and their meaning.
Term | Definition |
---|---|
Asset | Assets in Webex Connect refer to one or more of: a. Numbers (long codes, short codes), Sender IDs, or Keywords required for sending and receiving SMS and/or voice messages b. Configured apps/instances for OTT channels including Email, Push and In-app Messaging, Apple Messages for Business, Facebook Messenger, WhatsApp, RCS, and more c. Configured instances of various integrations supported by Webex Connect |
Apps | Refers to one or more 'Apps' that can be configured under 'Assets-Apps' section to send and receive messages over OTT channels such as email, Push and In-app Messaging, Apple Messages for Business, Facebook Messenger, WhatsApp, RCS, and more |
Channel | Refers to communication channels that is used to send and/or receive messages and events. |
User(s) | The term user refers to registered users on the Webex Connect platform. The users may have different roles, they are: Owner Full Access User Limited Access User Reports User * Restricted User |
Developers | The term developer refers to the client developers who build applications using Webex Connect APIs, SDKs, or Flows. |
Customer(s) | The term customer refers to the end consumers of Webex Connect users/clients. |
Customerid | Customerid is a unique identifier for an end customer/consumer. It can be used to tie together the various channel identifiers for the same customer within the customer profile. |
Fallback mechanism | A set of rules that attempt to carry out a request in sequence. If the first channel in the sequence is not applicable or not available to a customer then the next channel is evaluated. |
Service | A service is a named workspace for managing a customer journey/communication flow within Webex Connect. |
Flow Builder | A visual interface to build, deploy, and iterate end-to-end communication flows/journeys. |
Rules | Rules are set of configured events to trigger an action/event. |
Service key | The service key is required for all API calls to the Webex Connect platform. |
Templates | A template is a pattern used for designing similar message or flow. |
Hub secret | A value to create a signature for the notification data. This signature is used by the receiving server for verification. |
Shortcode | Shortcodes are numerical numbers shorter than mobile numbers( 4 - 7 digit) and differ from one country to another. They are used to send/receive messages. |
Keyword | A keyword in text messaging refers to unique terms, which can include letters and/or numbers, used for communicating between you and your customers. For example, if a bank asks you to text BALANCE to 55XX8, BALANCE is the keyword |
Sender ID | A Sender ID (or from address) is a set of numbers or alphabets or alphanumeric string that represents the identity of the sender of an SMS message. |
RTM | Real-Time-messaging. (Note: This is also called In-App messaging) |
OTT | OTT stands for over-the-top. In OTT channels, content is delivered via an internet connection rather than through a traditional telco route. |
Custom events | A custom event is an event listener with a user-defined parameter. |
Smart links | Trackable short URLs with automated device based routing. Smart links are often used to simplify app-installations by creating a single link to redirect mobile users to relevant app stores on various mobile devices (e.g., Android vs iOS). |
Service dashboard | The service dashboard is a consolidated view of metrics about the service health and number of messages sent and received for the configured channels. |
Node | A Node is a discrete function that executes in a flow. Nodes encapsulate an action or a decision to form the basis of a flow |
Node Events | A node event is a possible outcome of a node. |
OTP | One-Time Password used for Two-Factor Authentication. Sometimes referred to as One-Time PIN. |
Session Data | Session data are predefined session parameters for popular channel attributes. If necessary new session parameters can be defined. |
Session ID | A session ID is generated when a flow is created. |
Custom Logs | Each Node Session Parameters are logged on Node Entry or Node Exit. Custom log entries are added to flow transaction logs or to Logbook. |
Transaction ID | The unique identification number assigned to a transaction within Webex Connect. |
Logbooks | An application provided by Webex Connect to log custom logs for your flow executions. Each file that you create for capturing custom logs is referred to as a Logbook. |
Flow versioning | A flow version refers to the unique instance of a published or work in progress flow. Whenever you start editing a published flow a new version of that flow is created. |
Draft flow | A work-in-progress flow that is yet to be made live. |
Live flow | A published flow within any service of Webex Connect. |
Integrations | Nodes build with third-party APIs (to connect with their respective systems.) |
CCSP | Contact Centre Service Provider. E.g., NICE InContact, Enghouse, Cisco, etc. |
Debug Console | A visual interface provided by Webex Connect for viewing transaction details and troubleshooting issues. |
WABA | A WhatsApp Business Account registered on Webex Connect. |
IAM Policies | AWS Identity and Access Management Policies |
Updated 4 months ago