Update Conversation

Understand how to configure Update Conversation in Contact Center Enterprise

This node calls Webex Engage Update Conversation API to update the conversation on Webex Engage. While configuring flows in Webex Connect, you’d need to use this node for updating the conversation.

Authorization

Refer to section Node Authorizations for more information.

Methods and Outcomes

Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.

Method Name - Update Conversation

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Update Conversation

Method NameOutput VariablesNode Outcomes
Update ConversationtransID onInvalidData
onError
onInvalidChoice
onauthorizationfail
Failure
onConversationUpdatedFailure
onConversationUpdatedSuccess
Success
* onTimeout