Triggering a Flow

You can invoke/trigger a flow in any one of the following ways in Webex Connect:

• Channel Events e.g., an incoming message on any of the channels
• Business System Events e.g., an incoming event trigger from Webex Contact Center
• Custom event API or Inbound Webhook

The above these events are typically configured within the Start Node for any given flow.

Once a flow has been configured, it can be used/triggered in following ways additionally:

• Event Scheduler (which invokes the flow via Custom Event API or Inbound Webhook)
• Rules
• Another flow (using Call Workflow node)