Update Conversation

Understand how to configure Update Conversation in Cisco Webex Contact Center

This node calls imengage Update Conversation API to update the conversation on imiengage. While configuring flows in Webex Connect, you’d need to use this node for updating the conversation.

Authorization

Refer to section Node Authorizations for more information.

Methods and Outcomes

Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.

Method Name - Update Conversation

Update Conversation

Update Conversation

Method NameOutput VariablesNode Outcomes
Update ConversationtransID onInvalidData
onError
onInvalidChoice
onauthorizationfail
Failure
onConversationUpdatedFailure
onConversationUpdatedSuccess
Success
* onTimeout
Input VariablesOutput VariablesVersions
Conversation ID - $(mediaResourceId)

MediaResourceId from the output variables of the evaluate node is the Conversation ID

Task ID - $(flid)

Flow transaction id from the state node is converted into UUID in the evaluate node, and passed to create task node, for creating task with flid as task id.
transIDv1.0