Add Participant

Understand how to add an agent while configuring an Add Participant node in Cisco Webex Contact Center

This node calls imengage Add Participant API to add an agent to the conversation on imiengage. While configuring flows in Webex Connect, you’d need to use this node for adding the agent to the conversation. The agent details will be available from the routed event

Authorization

Refer to section Node Authorizations for more information.

Methods and Outcomes

Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.

Method Name - Add Participant

Adding a participant

Adding a Participant

Method NameOutput VariablesNode Outcomes
Add ParticipantTransId onInvalidData
onError
onInvalidChoice
onauthorizationfail
Failure
OnAddParticipantFailure
OnAddParticipantSuccess
Success
* onTimeout
ChannelField Value
All channelsCONVERSATION ID - $(mediaResourceId)
PARTICIPANT - $(n2.webex.agentId)
Input VariablesOutput VariablesVersions
CONVERSATION ID – $(mediaResourceId)

_ MediaResourceId from the output variables of the evaluate node is the Conversation ID

PARTICIPANT - $(n2.webex.agentId)

_ AgentId from the output variables of the start node is the participant
TransIdv1.0

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Note

When the variable is selected from the previous node output variables, the node Id will be the prefix for the variable. For example, if sms.serviceNumber is an output variable of start node (node Id 2), then the variable becomes $(n2.sms.serviceNumber).