Channel Asset Configuration - WXCC
Understand how you can configure various channel assets on Webex Connect for enabling customer support over various digital messaging channels with Webex Contact Center
Webex Connect and Cisco Webex Contact Center support digital messaging channels such as SMS, Email, Facebook Messenger, WhatsApp, Apple Messages for Business, and Chat. Chat supports Web Chat for websites and Mobile-app messaging for Android and iOS apps. Configure the Chat asset in Webex Connect first, register it with Webex Contact Center/Webex Engage, and then complete Contact Center settings such as entry point, queue, routing flow, and business hours in Control Hub.
| Channel | Documentation |
|---|---|
| SMS | SMS Asset Creation |
| Email Asset Creation | |
| Facebook Messenger | Facebook Messenger Asset Creation |
| Chat | Chat Asset Creation |
| WhatsApp Asset Creation | |
| Apple Messages for Business | Apple Messages for Business |
Updated about 1 month ago
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