Remove Participant

Understand how to remove an agent while configuring an Remove Participant node in Contact Center Enterprise

This node calls Webex Engage RemoveParticipant API to remove an agent from the conversation on Webex Engage. While configuring flows in Webex Connect, you’d need to use this node for removing the agent from the conversation. The agent details will be available from the “Modified event “.

Authorization

Refer to section Node Authorizations for more information.

Methods and Outcomes

Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.

Method Name - Remove Participant

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Method NameOutput VariablesNode Outcomes
Remove ParticipantTransId onInvalidData
onError
onInvalidChoice
onauthorizationfail
onFailure
onRemoveParticipantFailure
onParticipantRemoved
onTimeout
ChannelField Value
All channelsCONVERSATION ID - $(mediaResourceId)
PARTICIPANT - $(n2.webex.agentId)

Method Name - Remove Participant

Input VariablesOutput Variables
CONVERSATION ID – $(mediaResourceId)

_ MediaResourceId from the output variables of the evaluate node is the Conversation ID

PARTICIPANT - $(n2.webex.agentId)

_ AgentId from the output variables of the start node is the participant
TransId

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Note

When the variable is selected from the previous node output variables, the nodetid will be the prefix for the variable. Eg., sms.serviceNumber is an output variable of start node (node id 2), then the variable becomes $(n2.sms.serviceNumber)