Modify Notification
Understand the various modify notifications types present and how they can be configured
This node calls Webex CC Modify Notification API to notify Webex CC about the success/failure in conferencing/transferring an agent/participant to the conversation. While configuring flows in Webex Connect, you’d need to use this node for notifying Webex CC about the agent conference/transfer status.
Authorization
Refer to section Node Authorizations for more information. .
Methods and Outcomes
Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods.
Method Name - Modified Accept
| Method Name | Output Variables | Node Outcomes |
|---|---|---|
| Modified Accept | None | onInvalidData onError onInvalidChoice onauthorizationfail onTimeout onModifiedAcceptSuccess * onModifiedFailure |
| Channel | Field Value |
|---|---|
| All channels | TASK ID - $(n2.webex.ID) ID - $(n2.webex.ID) AGENT ID - $(n2.webex.agentId) QUEUE ID - $(n2.webex.queue) MEDIA RESOURCE ID - $(mediaResourceId) MEDIA TYPE - $(n2.webex.mediaType) |
| Input Variable | Output Variable | Versions |
|---|---|---|
| TASK ID - $(n2.webex.ID) * ID from the output variables of the modified event is the task ID | None | V1.1 and v1.0 |
| ID - $(n2.webex.ID) * ID from the output variables of the modified event is the task ID | ||
| AGENT ID - $(n2.webex.agentId) * AgentId from the output variables of the modified event is the Agent ID | ||
| QUEUE ID - $(n2.webex.queue) * Queue from the output variables of the modified event is the Queue ID | ||
| MEDIA RESOURSE ID - $(mediaResourceId) * MediaResourceId from the output variables of the modified event is the Media Resource ID | ||
| MEDIA TYPE - $(n2.webex.mediaType) * MediaType from the output variables of the modified event is the Media Type |
Note
When the variable is selected from the previous node output variables, the nodetid will be the prefix for the variable. Eg., sms.serviceNumber is an output variable of start node (node id 2), then the variable becomes $(n2.sms.serviceNumber)
Method Name - Modified Reject
| Method Name | Output Variables | Node Outcomes |
|---|---|---|
| Modified Reject | None | onInvalidData onError onInvalidChoice onauthorizationfail onModifiedRejectFailure onModifiedRejectSuccess * onTimeout |
| Input Variables | Output Variables | Versions |
|---|---|---|
| TASK ID - $(n2.webex.ID) * ID from the output variables of the modified event is the task ID | None | V1.1 and v1.0 |
| ID - $(n2.webex.ID) * ID from the output variables of the modified event is the task ID | ||
| AGENT ID - $(n2.webex.agentId) * AgentId from the output variables of the modified event is the Agent ID | ||
| QUEUE ID - $(n2.webex.queue) * Queue from the output variables of the modified event is the Queue ID | ||
| MEDIA RESOURSE ID - $(mediaResourceId) * MediaResourceId from the output variables of the modified event is the Media Resource ID | ||
| MEDIA TYPE - $(n2.webex.mediaType) * MediaType from the output variables of the modified event is the Media Type | ||
| REASON - $(description) * $(description) will have the add/remove participant failure reason | ||
| REASON CODE - $(code) * $(code) will have the add/remove participant failure reason code |
Note
When the variable is selected from the previous node output variables, the node Id will be the prefix for the variable. For example, if sms.serviceNumber is an output variable of start node (node Id 2), then the variable becomes $(n2.sms.serviceNumber).
Updated 3 months ago