Close Conversation

Understand how to close a conversation while configuring an Close Conversation node in Contact Center Enterprise

This node calls Webex Engage Close Conversation API to close the conversation on Webex Engage. While configuring flows in Webex Connect, you’d need to use this node for closing the conversation.

Authorization

Refer to section Node Authorizations for more information.

Methods and Outcomes

Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods

Method Name - Close Chat

1099
Method NameOutput VariablesNode Outcomes
Send Plain Test MessageTransId onInvalidData
onError
onInvalidChoice
onauthorizationfail
onFailure
onCloseConversationFailure
onConversationClosed
onTimeout
ChannelsField Value
All channelsCONVERSATION ID - $(mediaResourceId)
Input VariablesOutput Variables
CONVERSATION ID – $(mediaResourceId)

* MediaResourceId from the output variables of the evaluate node is the Conversation ID
TransId

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Note

When the variable is selected from the previous node output variables, the nodetid will be the prefix for the variable. Eg., sms.serviceNumber is an output variable of start node (node id 2), then the variable becomes $(n2.sms.serviceNumber)