Close Conversation

Understand how to close a conversation while configuring an Close Conversation node in Cisco Webex Contact Center

This node calls imengage Close Conversation API to close the conversation on imiengage. While configuring flows in Webex Connect, you’d need to use this node for closing the conversation.

Authorization

Refer to section Node Authorizations for more information.

Methods and Outcomes

Here’s a brief description of various methods, and corresponding output variables and node outcomes associated with each of the methods

Method Name - Close Chat

Method NameOutput VariablesNode Outcomes
Close ChatTransId onInvalidData
onError
onInvalidChoice
onauthorizationfail
onFailure
onCloseConversationFailure
onConversationClosed
onTimeout
ChannelsField Value
All channelsCONVERSATION ID - $(mediaResourceId)
Input VariablesOutput VariablesVersions
CONVERSATION ID – $(mediaResourceId)

* MediaResourceId from the output variables of the evaluate node is the Conversation ID
TransIdv1.0

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Note

When the variable is selected from the previous node output variables, the node Id will be the prefix for the variable. For example, if sms.serviceNumber is an output variable of start node (node Id 2), then the variable becomes $(n2.sms.serviceNumber).