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Event Authorization

Understand how Authorization works and how to activate it

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Prerequisites

  • The redirection or Access Token URLs need to be configured in the Unified Contact Center Enterprise Management portal under the Digital Channel Settings, before activating the Authorizations on the Webex Connect Tenant. This will ensure that the inbound webhook authorization functions correctly.
Access Token URLsRegions
https://keycloak-authservice.imiconnect.eu/auth/realms/imiconnect_ln_prod/tokenLondon
https://keycloak-authservice.imiconnect.com.au/auth/realms/imiconnect_syd_prod/tokenSydney
https://keycloak-authservice.imiconnect.ca/auth/realms/imiconnect_cn_prod/tokenCanada
https://keycloak-authservice-us.imiconnect.io/auth/realms/imiconnect_us_prod/tokenOregon (US)
https://keycloak-authservice.imiconnect.io/auth/realms/imiconnect_uk_prod/tokenIreland
https://keycloak-authservice.imiconnect.in/auth/realms/imiconnect_ind_prod/tokenMumbai
https://keycloak-authservice.sg.webexconnect.io/auth/realms/imiconnect_sg_prod/tokenSingapore

Activating Authorizations at the Webex Connect Tenant

  1. Login to Webex Connect tenant using your login credentials.
  2. Click Assets > Integrations.

The Integrations listing page is displayed.

  1. Search for the pre-built integration that you have configured. The integration is displayed.

  2. In the Actions drop-down menu, click Manage.

  1. In the Manage Integration - Prebuilt Integration page, click the Activate button.

The activation success message is displayed, and the status is changed to Activated.

  1. Copy your Client ID and Client Secret and save it on your system for reference.

The same credentials used in step 6 are to be used at the Contact Centre Enterprise side in ‘Unified Contact Center Enterprise Management’ for configuring OAuth 2.0 to post async events to Webex Connect.

Updated 7 months ago