Webex Connect Sandbox is now available at sandbox.us.webexconnect.io. Your current Sandbox account accessible at sandbox.imiconnect.io will be decommissioned 30th September 2024. The new date will be reflected in your Sandbox accounts by 30th August 2024.

To ensure a smooth transition, please create an account on the new Sandbox site and migrate your existing configurations, including flows, templates, webhooks, and other settings, before the deadline. This will prevent any disruption to your live applications or services that rely on Sandbox functionalities.

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Note

The previous restriction on Webex Connect users with accounts on AWS Oregon from signing up for the new Sandbox site has now been removed.

What will happen to my current Sandbox account?

Your existing Sandbox account, currently accessible at sandbox.imiconnect.io, will be deleted after the site is decommissioned on 30th September 2024. All configurations, including flows, templates, and webhooks, will be permanently deleted. You must create a new Sandbox account on sandbox.us.webexconnect.io and transfer your configurations before decommissioning date.

Is there any cost associated with creating a new Sandbox account?

No, creating a new Sandbox account on sandbox.us.webexconnect.io is free of charge.

Will the credentials of my current Sandbox account work on the new Sandbox site?

No, you will need to create a new account on the new Sandbox site. Your existing credentials will not be transferred.

What should I do with my data in the old Sandbox site?

You must manually transfer your configurations, including your flows, templates, and webhooks, from your old account to your new account on the new Sandbox site.

Will be the API endpoints and domain of my account change?

Webex Connect Sandbox will be available at sandbox.us.webexconnect.io going forward. With this, the API endpoints will also change to api.us.webexconnect.io. For more info related to the API endpoints refer Sandbox APIs Overview page.

Which countries can I send SMS and make a Voice call to?

Please check this link for the complete list of supported countries.

Does the new Sandbox site support the same functionalities as the old site?

WhatsApp channel will be supported for all countries via flows and the Sandbox Home page, but not via messaging API initially. This support will be added in a future update. For Voice and SMS channels there is no such limitation.

How much time do I have to complete my data migration?

You will have until the decommission date of 30th September 2024 to migrate your data. To avoid any disruption to  live flows and services, we recommend making the migration as soon as possible.

What if I face issues during the migration?

If you encounter difficulties, please reach out to us via Webex Connect Community forum for Sandbox users.

How can I give feedback about the new Sandbox site?

We welcome your feedback. You can provide feedback through the Webex Connect Community forum or contact our support team directly.