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GETTING STARTED

  • Webex Connect Platform Overview
  • Accessing Webex Connect
  • The beginner's guide to Webex Connect
    • Groups and Teams
    • Buying a Phone Number
    • Creating a Flow on Webex Connect
    • Sending automated SMS using Webex Connect Visual Flow Builder
    • Flow Debug
  • Tenant Configuration Best Practices

WEBEX CONNECT SANDBOX

  • Getting Started with Sandbox
  • Accessing Webex Connect Sandbox
  • Sending and Receiving SMS using Sandbox
  • Making and Receiving Voice Calls using Sandbox
  • Sending and Receiving WhatsApp Messages using Sandbox
  • Sandbox FAQs
  • Support for Sandbox Users
  • Accessing Webex AI Agent Studio in Sandbox

TUTORIALS

  • Creating a Service in Webex Connect
  • Exception handling at the node level
  • Using Branch Node to build a flow with conditional branching
  • Creating a Custom Variable on Webex Connect
  • Using Custom Node to configure your own integrations
  • Setting up a Two-way Appointment Reminder in Webex Connect
  • Analyze customer sentiment using Webex Connect with IBM Watson
  • Starting with Apple Pay
    • Authenticating Customers with Apple Auth

SERVICES & FLOWS

  • What's a Service
  • Creating a Service
  • Inside a Service
    • Service Key & JWT Authentication Tokens
    • Locking, Deleting, and Other Settings
  • Flows
    • Navigating Flow Builder Canvas
    • Flow Settings
    • Triggering a Flow
    • Nodes
    • Variable Management in Flows
    • Transition Actions
    • Node Transitions
    • Calling a Flow from another Flow
    • Flow Version History
    • Flow Analytics
    • FAQs
  • Node Palette
    • Start Node
    • SMS Node
    • Email Node
    • Push Node
    • Voice Node Group
    • Live Chat/In-App Messaging Node
    • Apple Messages for Business Node
    • Messenger Node
    • MMS Node
    • WhatsApp Node
    • Receive Node
    • Social Hour Check Node
    • HTTP Request Node
    • Branch Node
    • Evaluate Node
    • Cryptographic Hash
    • Delay Node
    • Data Parser Node
    • Page Connector Node
    • Call Workflow Node
    • Generate OTP Node
    • Validate OTP Node
    • Encryption Node
    • Decryption Node
    • Call User Node
    • Collect Input Node
    • Play Node
    • Record Node
    • Call Patch Node
    • IVR Menu Node
    • Profile Node
    • RCS Capability Node
    • RCS Message Node
    • NLP Pipeline Node
    • NLP Premium Node
    • Entity Node
    • Intent Node
    • Send Voice Node [Deprecated]
    • Registry Node [Deprecated]
    • Database Node [Deprecated]
    • Create Chat Node
    • Validate Chat Node
    • Webex Campaign Profile Node
    • QnA Bot Node
    • Task Bot Node
    • NLP Node
    • Data Transform Node
    • Call Transfer Node
    • Summarize Text Beta Node
  • Rules

REPORTS

  • Reports

Watchtower

  • Watchtower
    • Integrations
    • Throughput Utilization

Assets

  • Phone Number
  • Short Code
  • Sender ID
  • Keyword
  • Brands & Campaigns (10DLC)
    • Limitations and FAQs
    • Creating a Brand
    • Details for Creating Brands
      • Authentication using 2FA
    • Unverified Scenarios and Resubmission of Brands
    • Managing a Brand
    • Registering a Campaign
    • Types of Campaigns and Terms
    • Managing a Campaign
    • Campaign and Content Attributes
    • Assigning a number to a Campaign ID
  • Apple Messages for Business
  • Email
    • Best Practices to Improve Email Deliverability
      • Configuring Branded Mail in Apple Business Connect
      • Setting up Brand Indicators for Message Identification (BIMI)
  • Instagram
  • Messenger
  • Mobile & Web
  • RCS
  • WhatsApp
    • Migration from On-premise API to Cloud API (Deprecated)
    • Local Storage
    • Additional Information on WhatsApp Onboarding
      • How to Change Your WhatsApp Business Display Name
      • Display Name Guidelines
      • Messaging Customers on WhatsApp Business Platform
      • WhatsApp Business Phone Number Quality Rating
      • Messaging Limits
    • Migrate an Existing WhatsApp Number to a Business Account
  • Inbound Webhooks
  • Outbound Webhooks
  • Authorization for Outbound Webhook and Contact Policy
  • Custom Events
  • Custom Node Integration
  • Third-Party Bot

PreBUILT Integrations

  • Introduction
  • Agile CRM
  • Salesforce Node
  • AI Agent Node
  • Google Dialogflow CX
  • Google Dialogflow ES
  • ServiceNow Node
  • Customer Journey Data Node
  • Zendesk Node
  • Freshdesk Node
  • Zoho CRM
  • Epic
  • Webex Chat/ Webex Engage
  • Enghouse Integration-Deprecated
  • Webex Connect AppExchange App - Deprecated
  • Nice inContact - Deprecated
  • Cisco ECE Integration - Deprecated
  • Skype for Business Integration - Deprecated

CISCO WEBEX CONTACT CENTER & WEBEX CONNECT INTEGRATION

  • Overview
  • Channel Asset Configuration
    • SMS
    • Facebook Messenger
    • Email
    • Live Chat
    • WhatsApp
    • Apple Messages for Business
  • Webex CC Task Integration Nodes and Node Authorizations
    • Create Task
    • Set Variable
    • Queue Task
    • PIQ and EWT
    • Routed Notification
    • Modify Notification
    • Screen Pop
    • Close Task
    • Resolve Conversation
  • Webex Engage Nodes, Data Streams, and Node Authorizations
    • Search Conversation
    • Append Conversation
    • Create Conversation
    • Update Conversation
    • Add Participant
    • Remove Participant
    • Close Conversation
    • Re-Open Conversation
  • Webex Surveys
    • Surveys
  • Flow Configuration using Sample Templates
    • Configuring flows with Q&A and Task Bot Nodes
    • Handling various customer intents using flows and Bot Builder
    • Using bot rich responses with Livechat
  • Best Practices and Guidelines
  • FAQs

Webex Connect and Cisco Contact Center Enterprise System (CCE)

  • Overview
  • Channel Asset Configuration
    • SMS
    • Email
    • Live Chat
    • Facebook Messenger
    • WhatsApp
      • Local Storage
      • Additional Information on WhatsApp Onboarding
      • How to Change Your WhatsApp Business Display Name
      • Display Name Guidelines
      • Messaging Customers on WhatsApp Business Platform
      • WhatsApp Business Phone Number Quality Rating
      • Messaging Limits
      • Migrate an Existing WhatsApp Number to a Business Account
  • Event Authorization
  • CCE Integration Nodes and Node Authorizations
    • Create Task
    • Get Task Details
    • End Task
  • Webex Engage Nodes and Node Authorizations
    • Search Conversation
    • Append Conversation
    • Create Conversation
    • Update Conversation
    • Add Participant
    • Remove Participant
    • Close Conversation
    • Re-open Conversation
  • Flow Configurations
  • Best Practices and Guidelines
  • FAQs

Webex Engage Standalone Nodes

  • Introduction
  • Pre-requisites
    • Setup Org Hierarchy
    • Setup channel assets
      • SMS
      • Facebook Messenger
      • Livechat
      • Email
      • Apple Messages for Business
      • WhatsApp
  • Channel specific message types
  • Message Schemas
    • SMS
    • Facebook Messenger
    • Livechat
    • Email
    • WhatsApp
    • Apple Messages for Business
    • API
  • Authorize Integration
  • Node Palette
    • Search conversation
    • Create conversation
    • Append message
    • Fetch Team's working hours
    • Update conversation
    • Transfer conversation
    • Fetch conversation transcript
    • Hold conversation
    • Close conversation
    • Reopen conversation
  • Data streams
  • Limitations

Webex Connect and Webex Campaign Integration

  • Webex Campaign Integration with Webex Connect

TOOLS

  • Geofences
  • Smart Links
  • Voice Media
  • Voice Recordings
  • Templates
    • SMS
    • RCS
    • Email
    • Push
    • Live Chat/In-App Messaging
    • Messenger
    • WhatsApp
      • WhatsApp Category Guidelines
      • WhatsApp Template Rejection Reasons
  • Export Logs
    • New Export Logs
    • Legacy Export Logs
  • Logbooks
    • Enable Logbooks for BI Reporting
  • Media Manager

DEBUG

  • Debug Console
  • Archive Search

ADMINISTRATION

  • Profile Settings
  • Tenant Settings
  • Single Sign-On (SSO) Using SAML
    • Azure SSO
  • Usage
    • Usage Report Fields
  • User Roles
  • Teammates
  • User Audit

MONITORING

  • Flow Monitoring

APP TRAY

  • Event Scheduler
  • Contact Policy
    • Getting Started with Contact Policy
    • Consent Groups
    • Manage Consent Groups
    • Handling Carrier Deactivations
    • Contact Policy Reports
  • Mobile Wallet
    • Mobile Wallet API

App Tray - Webex AI Agent Studio

  • Getting Started with Webex AI Agent Studio
  • Configure Fulfillment Flows for AI Agent Actions

DATA MANAGEMENT

  • Data Retention Policy
  • Data Storage

REFERENCES

  • Glossary
  • Character Sets Supported for Messaging
  • API Status Codes
  • Carrier IDs for RCS Capability and RCS Message Nodes
  • Flow Builder Response Codes
  • Supported Languages for Voice TTS (Text-to-Speech)
  • Supported Languages for Voice STT (Speech-to-Text)
  • Supported File Types for Channels
  • Security Best Practices

Data Streams

  • Data Streams

AI Transparency Technical Notes

Suggest Edits

AI Transparency notes for all AI features can be found below.

  1. Training data augmentation
  2. Text summarization
  3. Code generation

Updated 5 months ago


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