Process ECE Events

Authorization

Refer to the Node Authorization section for more information.

Methods and Outcomes

Process ECE Event

Input Variables	Output Variables	Node Outcomes
JSON REQUEST * Event payload received on the callback webhook URL from ECE with the tenant identifier details. See below for a sample.	code Contains the API response code. message Response message from the API. response * Contains the complete response payload received from the API.	onInvalidData Request processing failed due to missing data. onError Request processing failed due to an error. onInvalidChoice Request processing failed but there is no outcome configured for the concerned scenario. onTimeout Response message from the API. onProcessECEEventSuccess Request processed successfully. onProcessECEEventFailure Event processing request failed

Sample JSON Request

"{\"message\":

[
{\"conversation\":{\"id\":\"ca2c588e-1e31-405a-9888-e72bf7179186\"},
 \"type\":{\"value\":\"complete\"},
\"content\":\"IMIUser2 has ended the chat\",
\"sender\":{\"type\":\"system\"},
\"timeStamp\":1624144754000,
\"id\":\"3118908847\"}
]
}",

"{\"message\":

[
{\"conversation\":{\"id\":\"ca2c588e-1e31-405a-9888-e72bf7179186\"},
\"client\":\"tenantidentifier\"},
 \"type\":{\"value\":\"complete\"},
\"content\":\"IMIUser2 has ended the chat\",
\"sender\":{\"type\":\"system\"},
\"timeStamp\":1624144754000,
\"id\":\"3118908847\"}
]
}",

Updated about 1 year ago