Knowledge Bot Management
Knowledge bot creation
To create a knowledge bot, the user will go to the knowledge bots tab.
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Knowledge bot section
After going to the knowledge bots tab, click on the 'New Knowledge Bot' button
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New Knowledge bot button
After clicking on the button, the user will be greeted by a create bot wizard. Other than the Knowledge base mapping, all other options are the same as other bots. At present, the knowledge bot to knowledge base mapping is 1-1.
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Knowledge bot creation
Knowledge bot settings
Other settings within the knowledge bots are similar to other bot types. There are two new sections in Knowledge bots - Knowledge base and Inference
Knowledge base
This section can be used to modify the knowledge base mapping within a bot.
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Knowledge base mapping
Inference
This section in the settings shows read-only settings that impact the inference behaviour of the knowledge bot.
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Inference settings
Sessions
Users can view the transaction level information for a bot session. These sessions can be filtered according to channels amongst others in the list view.
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Sessions list page
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Sessions transaction view
History
Audit logs
Users can see audit logs for all operations related to their knowledge bots.
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Audit logs in history
Updated 3 months ago