Knowledge Bot Management

Knowledge bot creation

To create a knowledge bot, the user will go to the knowledge bots tab.

After going to the knowledge bots tab, click on the 'New Knowledge Bot' button

After clicking on the button, the user will be greeted by a create bot wizard. Other than the Knowledge base mapping, all other options are the same as other bots. At present, the knowledge bot to knowledge base mapping is 1-1.

Knowledge bot settings

Other settings within the knowledge bots are similar to other bot types. There are two new sections in Knowledge bots - Knowledge base and Inference

Knowledge base

This section can be used to modify the knowledge base mapping within a bot.

Inference

This section in the settings shows read-only settings that impact the inference behaviour of the knowledge bot.

Sessions

Users can view the transaction level information for a bot session. These sessions can be filtered according to channels amongst others in the list view.

History

Audit logs

Users can see audit logs for all operations related to their knowledge bots.